R.I.P. Wireless Data
18 min 57 sec
For many years I worked in a retail store of large telecommunications company which will remain unnamed…ok ok…Telstra. Despite all the Telstra bashing that takes place in the media, in the shops and around the water cooler, it was actually a pretty good place to work. You get to play with technology all day and there is a sense of satisfaction in seeing what was an irate customer leave (somewhat) satisfied because their issue has been sresolved. Not to mention helping Granny learn how to send a text message to her grandson overseas!!
37 min 38 sec
With the increased prevalence of PDA’s, Crackberries, data cards and other mobile-based data solutions, one of Telstra’s greatest assets is the Wireless Data technical support line/call centre and their dedicated number. Or at least WAS!! I have learned today that the dedicated contact number for the department has been consolidated with the generic 125 111. Sounds like a good idea? No….it is not.
46 min 35 sec
As you can see, the time that I have spent trying to get in touch with the WD team is grossly unacceptable. I am more than happy to sit on hold whilst a staff member troubleshoots, inquires or repairs, but all I have done so far is bounce from consultant to consultant, looking for the WD team. I think I want to shoot myself!
48 min 05 sec later!!!
Two minutes! Two lousy minutes is all it took to actually process the request that I had. Pull the old BIS codes off the mobile account and re-instate them and my problem is fixed.
Rest in peace wireless data. Its been real.
(Just to clarify - It hasn’t taken me the best part of an hour to type this, I have been doing other things, I promise!)
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